Student Complaints

Enterprise State Community College has policies in place for those who wish to file an academic or non-academic complaint.

Please note that a complaint may be forwarded to a different department if it does not fall under the purview of the Dean of Students, depending on the nature of your complaint.

View all complaint policies here.

The Official Complaint Form is to be used by those who have been unable to satisfactorily resolve conflicts with staff, students, or others on campus. Before submitting an official complaint, please make sure to follow the process below. Depending on the nature of your complaint, the complaint may be forwarded to a different department if it does not fall under the purview of the Dean of Students.

Step 1

1. A student with a complaint against a student or staff member should first discuss the problem with the individual directly related to the complaint to attempt to resolve the problem.

Step 2

2. If the incident is not resolved in step 1, report the complaint to the Director responsible for the area (i.e. Admissions, Business Office, etc.) in which the grievance occurred. Students with complaints against other students, please skip to step 3.

Step 3

3. If a resolution is not reached through step 2 and you wish to file a formal complaint, please do so by completing the Official Complaint Form (Form A). This form can also be found in the Dean of Students’ office in the Lurleen B. Wallace Student Center on the Enterprise Campus.

Academic Complaints

All academic policies can be found in the College’s Academic Catalog.

Please follow the process below for any academic complaints or concerns.

1. Communicate directly with your instructor.

2. If a resolution is not reached through Step 1, communicate with the appropriate division chair.

3. If a resolution is not reached through Steps 1 and 2, communicate with the Dean of Instruction at 334-347-2623 ext. 2241.

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